A Virtual Assistant or ‘VA’ is a remote professional who provides administrative, technical, creative, or customer support services to businesses or individuals. This vast range of scope is what makes us incredibly valuable to any organisation.

• We assess your needs through an in depth virtual consultation - in this world of AI we believe it’s important to get to know each other and retain a personalised service.

• Once the practicalities have been discussed and parameters agreed, we commence working together with an onboarding session.

• Your VA will work in real-time daily to carry out the work. We find this is the best way to ascertain trust, maximise our utility and integrate fully into your routine.

• For the duration of the timeslot, communication can flow (video / verbal or written). Outside of the timeslot you are able to send follow up information or instructions, knowing when they will be dealt with accordingly.

• We are a bespoke service and do our best to work within your systems - you provide us the necessary accounts and logins. Where appropriate or requested, we will also make suggestions and problem solve - this is what sets us apart, we want to maximise your potential and ours, we are invested in our client’s success!

• Our smallest packages are 1 hour per day (minimum 4 days per week). This will be for a specific workflow eg. daily invoicing or inbox management.

• 2 hour blocks enable more in-depth work and / or a broader scope of tasks. We advise 4 + days per week to truly integrate and be maximally effective.

• All people / companies function differently so please do call to discuss what might work best for you.

• In terms of added value, quality of personnel and comparable costing to employ staff yourself, it is very reasonable.

• With us, you are saving on a full salary, HR costs, National Insurance, pension contributions, office space and any employee downtime.

• The consistent focused slots with your VA are incredibly cost effective and an efficient use of time and funds.

In a nutshell, no.

• We transparently close for 2 weeks over Christmas & New Year. (Unless otherwise agreed / requested).

• We also observe 5 additional UK bank holidays (again, unless otherwise agreed / requested).

• If your VA is away, you can choose between a stand-in VA or to ‘bank’ those hours for their return.

• Invoices are pro-rata for consistency and clarity.

• We work on the basis of a rolling annual contract, with quarterly break-clauses.

• Invoices are pro-rata and paid monthly in advance (or quarterly if you’d prefer).

• Our service is designed to be stable, reliable and consistent, thus contractually you will have set regular hours.

• We understand that on occasion you may require additional hours and will endeavour to provide this.

• Should you wish to adjust your contract to reduce hours we can of course discuss and pivot accordingly with suitable notice.

Our team are all UK based, working either from a home office or our Earlsfield office. No time-zone issues here!

All VAs sign NDAs, and we use secure tools to protect sensitive data.

• All VAs are university educated with valuable life and business experience.

• Our team have been carefully selected and vetted.

• We actively seek out bright, proactive individuals with oodles of common sense and a positive mindset.